Privacy Policy

Last updated: April 1, 2026

1. Introduction

Prime Quantum Ltd. ("Prime Quantum," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Trinity trading system, website, and related services (collectively, the "Services").

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

We may collect information you voluntarily provide, including:

  • Account Information: Name, email address, password, and other registration details
  • Payment Information: Billing address, payment method details (processed securely through third-party payment providers)
  • Communication Data: Information you provide when contacting support, including support tickets and chat transcripts
  • Survey and Feedback Data: Responses to surveys, reviews, or feedback you provide

2.2 Information Collected Automatically

When you use our Services, we may automatically collect:

  • Usage Data: Features accessed, time spent, clicks, and navigation patterns
  • Device Information: Browser type, operating system, device identifiers, and IP address
  • Trading Data: Trade logs, performance metrics, and account statistics from your MetaTrader terminal (with your consent)
  • Log Data: Server logs, error logs, and system diagnostics

2.3 Information from Third Parties

We may receive information from:

  • Payment processors (transaction verification)
  • Analytics providers (aggregated usage statistics)
  • Business partners (co-marketing data)
  • Public sources (demographic data)

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our Services
  • Process transactions and send related information
  • Send technical notices, updates, and support messages
  • Respond to your comments, questions, and requests
  • Monitor and analyze trends, usage, and activities
  • Detect, investigate, and prevent fraudulent or unauthorized transactions
  • Personalize and improve your experience
  • Comply with legal obligations

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties for marketing purposes. We may share information in the following circumstances:

4.1 Service Providers

We may share information with third-party service providers who assist us in:

  • Payment processing
  • Cloud hosting and infrastructure
  • Analytics and monitoring
  • Customer support
  • Email and communication services

4.2 Legal Requirements

We may disclose information if required to:

  • Comply with applicable laws, regulations, or legal process
  • Protect the rights, property, or safety of Prime Quantum, users, or others
  • Enforce our Terms of Service
  • Respond to claims or legal requests

4.3 Business Transfers

If Prime Quantum is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

  • Encryption of data in transit (TLS/SSL)
  • Encryption of sensitive data at rest
  • Access controls and authentication
  • Regular security assessments and audits
  • Employee training on data protection

Important: No method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to:

  • Provide our Services to you
  • Comply with legal obligations
  • Resolve disputes and enforce agreements

Specifically:

  • Account data is retained for the duration of your subscription plus 2 years
  • Payment records are retained for 7 years per financial regulations
  • Support communications are retained for 3 years
  • Usage analytics are retained in aggregated, anonymized form indefinitely

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

7.1 General Rights

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal retention requirements)
  • Portability: Request export of your data in a machine-readable format
  • Objection: Object to certain processing activities

7.2 California Residents (CCPA)

Under the California Consumer Privacy Act, California residents have additional rights. We do not sell personal information. To exercise your rights, contact us at privacy@trinity-fx.com.

7.3 European Residents (GDPR)

If you are located in the European Economic Area, you have additional rights under the General Data Protection Regulation, including the right to lodge a complaint with a supervisory authority.

7.4 exercising Your Rights

To exercise any of these rights, contact us at privacy@trinity-fx.com. We will respond to your request within 30 days.

8. Cookies and Tracking

8.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences and understand how you interact with content.

8.2 How We Use Cookies

We use cookies and similar technologies for:

  • Essential Cookies: Required for the website to function (authentication, security)
  • Analytics Cookies: Help us understand how visitors use our website
  • Preference Cookies: Remember your settings and preferences

8.3 Managing Cookies

Most web browsers allow you to control cookies through their settings. However, disabling cookies may affect website functionality.

9. Third-Party Links

Our Services may contain links to third-party websites, services, or applications that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

10. Children's Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place for such transfers, including:

  • Standard Contractual Clauses (SCCs)
  • Data processing agreements with service providers
  • Compliance with applicable data protection frameworks

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email at least 30 days before the changes take effect. Your continued use of our Services after changes take effect constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@trinity-fx.com
Address: Prime Quantum Ltd.
[Address]

14. Data Protection Officer

Our Data Protection Officer can be reached at dpo@trinity-fx.com for privacy-related inquiries.