Frequently Asked Questions
Everything you need to know about Trinity. Can't find your answer? Contact our support team.
Trading Strategy & Technology
Trinity uses a triple-engine AI architecture combining pattern recognition, risk management, and execution optimization. The pattern recognition engine uses ONNX-based neural networks trained on 15+ years of tick data to identify high-probability trade setups across 8 major currency pairs.
Our live forward test shows approximately 62% win rate across all trades. However, we focus on risk-adjusted returns rather than just win rate — our average win/loss ratio is 1.84:1, meaning winning trades significantly outweigh losing ones.
Trinity trades 8 major pairs: EURUSD, GBPUSD, USDJPY, AUDUSD, USDCAD, USDCHF, NZDUSD, and EURGBP. These pairs were selected for high liquidity, tight spreads, and proven strategy effectiveness.
No. Trinity uses directional trend-following and mean-reversion strategies with strict risk management. We explicitly avoid high-risk strategies like grid trading, martingale, or aggressive scalping that can lead to catastrophic drawdowns.
Out-of-sample (OOS) validation means we test our strategy on data it has never seen during development. We train on historical data up to a certain date, then freeze the strategy and test it on data after that date. This prevents curve-fitting and ensures real-world robustness.
Trinity's volatility adaptation system automatically adjusts position sizing and exposure based on current market volatility (VIX-proxy for forex). During high-volatility periods, the system reduces position sizes and increases spread filters to protect capital.
Risk Management
Based on our live forward test and backtests, Trinity targets a maximum drawdown of 10-15%. The actual live forward test has shown approximately 8.2% maximum drawdown. Drawdown limits are configurable based on your risk tolerance.
Yes. Trinity has mandatory daily loss limits that pause trading for the day if reached. Default setting is -1.5% of account balance per day. This prevents emotional revenge trading and gives markets time to stabilize.
Yes. Professional and Enterprise plans allow full customization of risk parameters including maximum drawdown tolerance, daily loss limits, position sizing multipliers, and correlation thresholds.
Trinity includes gap protection mechanisms. Pending orders have guaranteed stop distances, and during high-impact news events, trading is automatically paused. The system also uses broker-provided stop-out levels as a final safeguard.
Yes, every trade has a predetermined stop loss. There are no 'bet the farm' trades. Maximum risk per trade is capped at 1-2% of account balance depending on your risk settings.
Setup & Technical Requirements
Trinity runs on MetaTrader 4 or MetaTrader 5, which can run on Windows, Mac (via Parallels/VMware), or Linux. Minimum requirements: 2GB RAM, 5GB disk space, and stable internet connection. A VPS (Virtual Private Server) is recommended for 24/7 operation.
Installation takes about 15-30 minutes with our step-by-step guide. We provide video tutorials and documentation for both MT4 and MT5. Professional and Enterprise plans include live setup assistance from our technical team.
Trinity works with any MT4/MT5 broker. We recommend brokers with ECN/STP execution for best results: IC Markets, Pepperstone, Tickmill, FBS, and Exness are popular choices among our users.
Yes, Trinity is broker-agnostic. It works with any broker that supports MT4 or MT5 terminals. However, execution quality varies by broker, so we recommend avoiding market-makers with known execution issues.
While not strictly required, we strongly recommend a VPS for 24/7 operation. Running Trinity on your home computer exposes it to power outages, internet disconnections, and system updates that could interrupt trading. VPS services start at $15-30/month.
We recommend a minimum of $2,000-5,000 for effective risk management. With smaller accounts, position sizing becomes challenging. Our Starter plan is optimized for accounts up to $10,000; Professional for up to $50,000.
Subscription & Billing
Your subscription includes: Trinity EA license, all future strategy updates, risk parameter updates, access to our community Discord, documentation, and support. There are no hidden fees for trade signals, execution, or updates.
Yes, cancel anytime with no cancellation fees. Your license remains active until the end of your current billing period. After cancellation, the EA stops operating on your terminal.
Yes, we offer a 30-day money-back guarantee. If you're not satisfied for any reason, contact us within 30 days of purchase for a full refund — no questions asked.
Starter plan allows 1 terminal/account. Professional plan allows 3 terminals. Enterprise plans offer unlimited terminals. Each terminal license is bound to a specific account ID.
No. Like any trading system, Trinity cannot guarantee profits. Forex trading carries inherent risk, and past performance does not guarantee future results. We only offer refunds for technical issues that prevent the software from functioning as described.
Getting Started
Contact our team via the form on our Setup page or email support@trinity-fx.com with your request. We'll set you up with a 14-day Professional plan trial so you can see Trinity in action with your broker.
All plans include documentation and community access. Professional plans add priority email support with 24-hour response time and live setup assistance. Enterprise plans include dedicated account managers and 24/7 support.
Yes, all subscribers get access to our private Discord community where you can interact with other Trinity users, share insights, and get support from our team. Enterprise users get a private channel with direct access to our development team.
Still Have Questions?
Our team is ready to help you get started with Trinity. Reach out and we'll get back to you within 24 hours.